Hotel Concierge
A concierge may have slightly different duties depending on the context. When utilized at a hotel concierge services generally mean they will be able to direct customers to a particular type of dining establishment, as well as make reservations if needed. They can also get tickets for local events that may not be available to the general public at that time. They can also arrange translation services when needed.
Apartment Concierge
The duties of someone providing concierge services at an apartment is similar to a door-man / woman. They provide screening services so that strangers are not allowed to enter the building. They may also receive packages for building tenants. They can also allow access to maintenance personnel on behalf of tenants.
Personal Concierge
A company that provides personal concierge services act as a sort of personal assistant. They will generally bill by the hour. They provide many of the services that a concierge at a hotel provides, as well as providing concierge services for the entire family if they’re part of a plan.
Security Concierge Services
Concierge services are not limited to just hotels and apartments anymore. There are companies that provide concierge services alongside security services. The security aspects may include things like background checks as well as arranging security details while traveling. Some professional buildings provide concierge services that may also escort employees after hours and assist with special events.
Industry and Professional Groups
There are a few industry as well as professional groups that provide resources to those in this profession. The resources will usually include up-to-date information on best practices as well as customer care. Some of those groups include Protector Services Group, International Concierge and Lifestyle Management Association (ICLMA) as well as the National Concierge Association.